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Orico commits to provide 14 days for Return & Refund, 1 year Quality Warranty and Lifetime Technical Support for Orico products.

1 Return & Refund, 1 Year Warranty, Lifetime Technical Support

•  For Orico products, if there goes any kinds of malfunction, we provide 14-Days for Return & Refund, 1-Year Quality Warranty and Lifetime Technical Support.
•  We guarantee all of our products against quality defects within the defined period, customers could apply for return and refund under the condition that items (including accessories) are qualified for second sale. Products with no quality-related issues can be returned within warranty period of receiving your order, however, you will be responsible for all shipping fees. For defect products, we will cover the shipping charge.
•  If a product is not specifically listed, the warranty period is 1 year, plus lifetime technical support. For technical support, please contact supports@orico.com.cn

2  For your own benefits, please mind the following information

For a smooth return and refund, quality warranty and technical support, please follow these steps
1) Please submit detail information of buyers account, or invoice
2) Describe the malfunctions you had experienced
3) Return, exchange and quality warranty are not compatible with the following conditions

A. Products that had been artificially damaged, or undergone damage caused by mistake, abuse, wrong operation, inappropriate accessory connection, inappropriate operation and etc during course of using
B. Products had been opened from the inside or repaired by unauthorized agencies
C. Products that had been damaged by natural disasters such as earthquake, flood, hurricane and etc.
D. Products that exceeded our warranty period.
E. Proof of purchase such as Invoice lost, or without purchase proof.
F. Wrong proof of purchase, or tampered purchase proof.

3 Cautions

Products that had been artificially damaged or undergone damage caused by mistake, abuse, wrong operation, inappropriate accessory connection, inappropriate operation and etc during course of using are exempt from our warranty policy.