a. For Windows users: Adjust your power settings as follows: Right-click “My Computer”, select “Attributes”, then “Hardware”, followed by “Device Manager”, double-click “Universal Serial Bus Controllers”, right-click “USB Root Hub”, click “Attributes”, then “Power Management”, unmark “Allow computer to close the device to save power”, click “Yes ”, and then restart the computer.
For Mac users, please uncheck the box "put the hard disks to sleep when possible" in energy saver.
b. Check the USB 3.0 host and update its driver to the latest.
c. Try a different USB 3.0 cable/usb port.
If the further troubleshooting doesn't help then contact our support team.